CUSTOMERS WITH DISABILITIES
We at Ebmeyer Charter and Tour encourage passengers with disabilities to travel with us. We are here to meet the transportation needs of all our passengers with the respect and dignity which you deserve. We provide assistance with boarding and departing the bus, special handling and transferring of luggage, and storage and retrieval of mobility devices and assistive aids.HELP US SERVE YOU BETTER
Our sales staff is available to work with you to make your travel experience as trouble-free as possible. Please provide our sales staff with your specific assistance and/or travel needs. Our drivers can better assist if you tell us what type of mobility device you have and how much it weighs. If you can climb steps and do not need a lift coach, we can more safely secure your scooter, wheelchair, walker or rollator in the luggage bay if we have details in advance. You may also request priority seating at the front of the coach. If you have hearing or vision loss, please let our reservations staff and drivers know so that we can provide appropriate assistance.PRIORITY and WHEELCHAIR SEATING
Ebmeyer Charter and Tour has designated seating on its coaches for persons with disabilities. Other passengers may be asked to move if someone with a disability requires these seats.LIFT-EQUIPPED BUSES
Lift-equipped buses have two securement areas for wheelchairs. Once these are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. Ebmeyer Charter and Tour assigns wheelchair seating on a first come, first serve basis at reservation.NOTE: The passenger and mobility device must have a combined weight of no more than 500 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.
STORING AND HANDLING YOUR MOBILITY AIDS
Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. We encourage you to tell us if you mobility aid exceeds 50 pounds so that we can provide the driver a ramp to load the device.TRAVELING WITH A PERSONAL CARE ATTENDANT
If you are unable to attend to your own personal needs and/or require assistance that Ebmeyer Charter and Tour employees are not required to provide, then we encourage you to consider traveling with personal care attendant.NOTE: Drivers do not provide assistance with eating, toileting or medical care.
REST STOPS
When the bus stops at designated intermediate, rest or meal stops on the route, you may request assistance off and on the bus or other assistance such as retrieval of mobility aids.MEDICAL OXYGEN
Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while enroute.Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. If so, you will still need a backup supply of battery power.
NOTE: The maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulatory limit, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.